MEDICAL CLINIC

Core of our health services

Our medical clinic operates with a multi-disciplinary approach, involving a team of dedicated providers with varied and complementary skills and qualifications. This means that care is provided by family doctors, nurses, counsellors, or social workers. We provide care in the clinic and at home. Our health care services are generally only available to registered and active clients of REACH. The health care program at REACH is funded by Vancouver Coastal Health to provide quality care to individuals and families with complex health and social needs.

Photo: Amanda Abrams

Photo: Amanda Abrams

Appointments

Most visits are by appointment. To book an appointment, please call our office at 604-254-1354, or book online at the link below. We offer a small number of same-day appointment slots for emergency medical issues as well. This can help avoid emergency room and walk-in clinic visits for conditions that can best be addressed by your primary care provider.

Flu Clinic

Flu shots are now available in our Pharmacy department. Come in anytime during pharmacy hours to request one.

Lateness/Cancellation Policy

We try to accommodate as many patients as possible every day and being on time helps us do this. In the case of lateness, your appointment will be reduced by the amount of time you have missed. If you are more than 15 minutes late you may be asked to wait or reschedule. If you need to cancel your appointment, please contact us so we can offer the appointment to another patient.

After-Hours Care and Out-of-Clinic Visits

We have a doctor "on-call" 24/7 to provide after-hours care for urgent issues. We also recommend that you contact HealthLink BC to speak with a nurse for health-related information and support outside of clinic hours. Unless you feel that your health concerns are life-threatening, there is no need to go to the emergency room until you have spoken to the doctor "on-call" or one of the nurses from Healthlink BC. This may save you the trip or a long wait in emergency.

To contact a doctor after hours, call 604-254-1354 and leave a message. If you are not contacted by a doctor within 20 minutes, please call back. To contact HealthLink BC dial 811

Our Medical Team

Team-based care means our patients get the benefit of treatment by multiple roles, such as:

  • Medical Office Assistants (MOAs) keep the clinic running smoothly and communicate with you and our health care professionals. They will gladly make an appointment with a health care provider for you, assist you with referrals, and answer any questions you may have. Feel free to contact them by phone at 604-254-1354.

  • Doctors take a comprehensive approach to providing high quality primary care. They are a group of dedicated and compassionate professionals who create a safe and respectful environment to address all your health care needs.

  • Registered Nurses (RN) are specially trained to assess, diagnose and treat minor and acute conditions and illnesses. They are also trained to provide preventative health care by doing Pap tests, immunizations, routine infant growth and development visits, birth control counselling, and sexually transmitted infection testing and follow up. All of our nurses work collaboratively with your physician to ensure complete care.

  • Licensed Practical Nurses (LPN) perform lab procedures, coordinate patient management with RN’s and assist clinicians with exams and procedures. They also contribute to the administration and coordination of activities of the clinic.

  • Allied Care professionals provide supportive counselling and social work services to REACH patients. Our in-house social workers are available to see you on an individual basis to provide short-term supportive counselling, disability supports, and provide information and referral to external community resources. Our registered clinical counsellors are now seeing patients to provide individual or couples therapy.

Please look at our frequently asked questions for more information, and our hours page to see when when the clinic is open.

GROUPS

REACH runs various groups according to community need throughout the year. Check here to find out what groups are currently happening, and how you can get involved.