CONTACT US

Main Phone: 604-251-3000

Dental Clinic: 604-254-1331 Fax: 604-875-0481
HEED: 604-216-3135 Fax: 604-254-1079
Pharmacy: 604-216-3136 Fax: 604-215-1315
Admin: 604-216-3137 Fax: 604-254-8789
UPCC: 604-216-3138 Fax: 604-216-3139

Medical Clinic: 604-216-3134 Fax: 604-258-9190
Note: The Medical clinic phone lines are closed 12:30 – 1:30 Monday, Tuesday, Thursday and Friday, however the clinic remains open. On Wednesdays the Medical clinic is closed 12:30 – 2:00 for staff meetings.

REACH UPCC is strictly walk-in only, and all visits are prioritized according to urgency.

Note: The protection of your personal data is important to us. DO NOT provide personal information (i.e. care card number, prescription info) through the submission form as the site is unsecured.

Our Location

1145 Commercial Drive
Vancouver, BC, V5L 3X3

If you have a question about our services and programs, please use the web form below. We will respond within 5 business days.

NOTE: This form is for general inquiries only. We will NOT respond to any health concerns or medical inquiries.

Compliments, Concerns & Complaints

At REACH, we welcome your feedback. Your comments, concerns, and complaints help us improve the quality of care and services we provide. At REACH we see all of these as sources of ongoing learning which guides our approach and the response you can expect to receive.

Informal Concerns

Many concerns can be resolved effectively through a conversation with a member of our team or your care provider. If you are unsure where to start, please contact the appropriate department to help guide you through the process.

Formal Complaints

If you would like your concern to be formally reviewed, you may submit a written complaint in person or via email through each individual department. In follow up, we will:

Acknowledge receipt of your complaint within 7 days, including notification of who will be responsible for conducting a review and providing you with a response.
Conduct a thorough review which will likely include a conversation with you to clarify any details in your written complaint. This will also include a review with any staff members involved and any documentation that REACH holds regarding the concern.
Note: To perform a review, we will not be able to receive anonymous formal complaints.
Provide a written response within 28 days, with an explanation of our findings including acknowledgements of any shortcomings, lessons learned, and any action we commit to taking to avoid future similar concerns for other service users.

YouR Rights

You have the right to raise concerns about your care and to be treated with respect throughout the process. You may also contact an external organization, such as a professional regulatory college or Patient Care Quality Office, at any time.